It is Labor Day 2009 and I am reminded of days past. Considering how many days have passed by since I started working in a very difficult industry. And looking back isn't necessarily a distraction unless it becomes unproductive. I read Bill Zahrte's article, which is included in this issue. It's a great article with good timing, especially considering our current economy. view article
Failure or Falling Forward? Bill Zahrte
This past year I was involved with a group putting together a project that would 'change my life'. According to the group, this project had the ear-markings of a new revolution for my future business life and activities in the auto industry. view article
A Displaced Dealer Recently I took a drive out in the country. You know one of those drives where you go somewhere that you have never been just because. view article
Customer Service & Perception Steve Dix
We hear these words everywhere we go and in every survey we take. It's in your your grocery store, your Friday night restaurant, your cable TV provider; they all want to know how they did or how you were treated.... view article
PRESS RELEASES
Auto Bids Online
In the wake of GM and Ebay's announcement to provide consumers with a more direct , online new car shopping experience, there's another new service already garnering acclaim with dealers across every franchise. view article
FROM THE PUBLISHER
CARS numbers for August
The cash for clunkers program was great for some, and horrible for many. The program ended August 24. The hefty rebates gave automakers and dealers a much-needed lift, spurring over 690,000 new sales, at a taxpayer cost of $2.88 billion. view article
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