Membership Guide

RatePoint requires all program members to adhere to the following requirements in order to enroll and maintain membership in the program:

• Provide accurate information about member on member's application/enrollment form and keep such information up to date.
• Pay the applicable annual membership fee in a timely manner.
• Respond promptly to consumer complaints.
• Make a good faith effort to resolve consumer/user complaints made against the member/merchant through the RatePoint online dispute resolution process and abide by the rules of the posted process at www.ratepoint.com
• Agree to the Terms of Service at http://www.ratepoint.com/terms when accessing the RatePoint website.
• Agree that the member seal provided with membership may be modified and/or removed by RatePoint based on unresolved negative consumer/user feedback; or failure to renew membership or pay annual membership dues.
• Agree that membership may be suspended or terminated by RatePoint based on member's unsatisfactory record of handling consumer complaints.

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