About RatePoint

The new standard for business quality

RatePoint was created to promote online and offline business quality while enhancing the relationship between businesses and consumers. Launched in 2006, RatePoint champions the needs of businesses worldwide by providing them with an easy and affordable way to build successful, lasting customer relationships, manage their online reputation, grow their business and increase consumer confidence. For consumers, we provide an easy way to reach out to businesses and improve communications.

RatePoint, headquartered in Needham, Mass., is privately held, with funding from Prism VentureWorks, .406 Ventures and Castile Ventures.

The RatePoint Story

RatePoint is the product of what we have learned about the needs of businesses and consumers, the technology and platforms we've previously developed, and our collective experiences.

Neal Creighton, Chris Bailey, Mike Rowan, Kefeng Chen and Tom Serani founded RatePoint in 2006 to create a way for businesses and consumers to interact in a meaningful way.  In 2001 they launched GeoTrust, the world's second largest provider of Secure Sockets Layer (SSL) certificates.  GeoTrust secured over 30 percent of the world's online transactions, and gave businesses a way to let consumers know they were safe online.  But while SSL answered the question -- "Is this site secure?" -- it didn't answer one of the primary concerns of consumers -- "Is this a quality, trusted business?"   Our founders decided that if they ever had a chance to start another company they would try to answer that question. When VeriSign acquired GeoTrust in September 2006, RatePoint was founded.    

Today, RatePoint is helping businesses worldwide connect with customers and manage their online reputation. We look forward to working with consumers and businesses of all types and sizes in improving the way business takes place.

 

Learn more about how we're helping businesses »
Meet our management team »